Covid 19 Safety Measures Guideline as recommended by the Ministry of Tourism, India.
General Guidelines
All staff and guests will need to have the ArogyaSetu App available during check-in.
All hostel staff, including security personnel must wear masks, single use gloves, maintain a safe distance of 6 feet, while at the property.
6 feet social distancing markings have been created to ensure maximum safety during check-in.
All hostel personnel have been trained to use safety measures like masks, hand sanitizers while doing daily activities.
All properties are under surveillance of fully functional CCTV cameras.
Daily temperature checks with a thermal gun thermometer for all staff members and guests.
All touch points like door knobs, switches, door handles, safety latches, taps are being cleaned regularly with at least 70% alcohol content surface cleaners.
In case of events, the hostel will follow social distancing norms for table and seating arrangements.
Adequate isolation facilities are available in case of any requirement for the suspected Covid patient.
All Woke properties will be additionally stocked with hand sanitizers, masks, garbage bags, chemicals for deep cleaning, thermal gun, hand gloves. Please contact the front desk to avail safety amenities.
According to CPWD guidelines, temperature setting of all air conditioners should be kept in the range of 24-30 C with relative humidity in the range of 40-70%.
Communication between guests and in-house staff should be through intercom or mobile phone.
Check-in and Check-out Protocol for guests
Guests are requested to follow the social distancing markings created at the reception during check-in.
Details of travel history and medical conditions, ID and self declaration forms must be provided by the guest at the reception.
Avoid interaction during check-in.
Sanitize hands before and after filling relevant forms.
Ask for hostel do’s and don’ts in case of doubt.
Any exchange of items with the staff should take place while maintaining 1m distance.
Guests should inform the reception an hour before check-out.
Guests should only check-out after they have been confirmed by the reception.
Guests will be informed about the payment in advance and are requested to make a digital payment, if possible.
Do’s and Don’ts for guests
Wear a mask in all common spaces
Clothes should not be washed inside the room
No visitors allowed in the room
Maintain social distancing at the property.
Wash your hands frequently with soap or sanitizers.
Put all disposable plates/ cups/ bottles after use in garbage bags.
Guests should not visit containment zones.
Housekeeping Guidelines
Linen will be changed as per request by existing guests.
Guests will be informed about the payment in advance and are requested to make a digital payment, if possible.
Guests’ recommendations will be taken for cleaning. Daily cleaning will be available with an option for the guest to opt out.
In case of repair or maintenance work, staff will get on a video call with guests to assist the guest.
Staff and Guest training
All staff has been properly briefed and a drill regarding the same has been put in place.
Awareness and emergency posters have been placed inside rooms and around common spaces.
Kitchen Guidelines
Social distancing should be maintained the kitchen
Wear protective gear like gloves and mask
Wash utensils immediately after use
Clean and sanitize the kitchen after cooking
Along with all the measures mentioned above, we have also established a Rapid Response Team who is responsible to prevent incidents, manage cases, circulate relevant communication, and train employees in hygiene and sanitation practices.
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